Our return Policy
Broken shells in transport
In the event of a broken shell in transport, please let us know within 14 days of receiving the shell. Send a picture (or multiple pictures) with all details of the damage to our email (email@example.com) or through or facebook page (GCshells). The necessary steps will be taken to refund the shell to you as soon as possible.
Broken shells can also be replaced when a replacement is in our stock. Shells we can't replace will always be refunded.
Every once in a while, you buy a shell with a flaw you have missed or wasn't mentioned in the description of that shell. In that case, you have 14 days after receiving the shell to contact us. Send a picture of this flaw to our email (firstname.lastname@example.org) or through facebook (GCshells). After receiving your pictures, we will check the original pictures and description of this specimen to see where the mistake happened. When the mistake is at our side, the necessary steps will be taken to refund the shell.
Note that all shells with scars or flaws, always have a second picture, showing this flaw (unless it is clearly visible in the default picture). Any flaw is always stated in the remark section. We will NOT refund any shells when the flaw is clearly visible in an extra picture AND is touched upon in the remark section of that shell. Please pay attention to the remark section before you buy an item.
Shells bought at real world events
Shells sold at shell shows will also be refunded when the specimen is not up to your standard by closer inspection at home. In this case, contact us through email (email@example.com) or facebook (GCshells), within 14 days of your purchase, and we will refund/trade the shell. However, we would like to get the shell back at a next event. We do favor trades over refunding.
In case you bought a shell from us on a shell show and you find another specimen that is more up to your standards on another table, the shell will not be refunded. You can however choose to trade the shell for other(s) at our table.
Reserved shells will be held in our stock for at least 1 year. You will get a reminder after a year past to see what we have to do with the shells reserved.
Shells we have on consignment
All shells we have on consignment are not covered by our return policy. When a specimen is not up to your standards however, we will try to solve this issue by offering a trade with shells from the same contact.
All cases will be handeled seperatly and with great care!
Please visit these pages for the contact form and a list of shell shows we will attend.